Shipping & Delivery

🚚 Worldwide Shipping with Care

At Eelhope, we’re committed to delivering our premium makeup and beauty products to customers in over 200 countries and regions. Whether you're enhancing your everyday look or building your professional kit, we’re here to ensure your order reaches you safely and promptly.

Every order is carefully packed and processed with attention to quality and hygiene, ensuring that your cosmetics arrive in excellent condition. We work with reliable logistics partners to provide secure and timely delivery to your doorstep.

🌐 Delivery Times & Tracking

Orders are typically processed within 1–3 business days. Delivery times vary by destination, usually between 7–15 business days. A tracking number will be provided once your order has shipped, so you can monitor its progress anytime.

📦 Customs & Import Duties

Please note that customs duties, VAT, and other local import fees may apply depending on your country’s regulations. These charges are not included in our prices and are the customer’s responsibility.

By ordering from Eelhope, you agree that your package may be subject to customs clearance procedures, which may cause slight delays. We appreciate your understanding and aim to support a smooth delivery experience.

📩 Questions?

If you have any questions about shipping, delivery times, or your order status, feel free to reach out to us at eelhope.org@hotmail.com. We’re always here to help.

📦 Tracking Information

At Eelhope, we value clarity and efficiency in every stage of your shopping experience. Once your order is shipped, you’ll receive an email containing your tracking number and a direct link to track your package in real time.

If you do not receive your tracking details within 5 days of placing your order, please reach out to us at eelhope.org@hotmail.com. We’re happy to assist you at any time.

🔄 Tracking Status Updates

We know you're excited to receive your beauty essentials! Please note: some shipping carriers may take 2–5 business days to update tracking information in their systems.

If it’s been more than 5 business days and there are no tracking updates, don’t hesitate to contact us at eelhope.org@hotmail.com. We’ll promptly check the status for you.

💡 Price & Tax Transparency

All prices shown on our website are inclusive of taxes. This means no hidden fees at checkout — just a smooth, stress-free shopping experience with Eelhope.

Questions or concerns? Feel free to contact our support team anytime via eelhope.org@hotmail.com. We’re always here to help.