You may cancel or modify your order as long as it hasn't been shipped yet. Please email us as soon as possible at eelhope.org@hotmail.com to check your order status.

Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location. Please allow extra time for international shipments.

Once your order is shipped, we’ll send a tracking number to your email. Please allow 2–5 business days for tracking info to appear. For any issues, contact us at eelhope.org@hotmail.com.

We accept PayPal and all major credit or debit cards through PayPal. You do not need a PayPal account—just choose “Pay with Debit or Credit Card” at checkout.

Yes, all product prices include applicable taxes. No additional tax charges will be added during checkout.

We accept returns within 20 days of delivery for unused and unopened products. Please email us at eelhope.org@hotmail.com to begin the return process.

We're sorry about that! Please email us immediately at eelhope.org@hotmail.com with photos and your order number so we can assist you promptly.

Yes, all Eelhope products are dermatologically tested and made with safe, high-quality ingredients. Please review the product description for full ingredient details and consult a physician if you have sensitive skin or allergies.

Yes, we ship worldwide. Delivery times and shipping fees vary by destination. Please refer to our Shipping Policy page for more details.

You can reach us anytime at eelhope.org@hotmail.com. We aim to respond within 24 hours, Monday to Friday.